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There is nothing more frustrating for you and your employees than waiting for answers to important questions that relate to your healthcare, answers that can affect quality of care or even quality of life.

At GBS, we understand this and are proud to be able to provide the best possible “positive member experiences” by offering excellent claim turnaround times, as well as superior customer service.

Our Customer Claims Associates respond promptly to any inquiries whether they’re made:

• by telephone,
• e-mail,
• online, or
• via written correspondence.

They have online access to all the information they need to answer questions and make decisions related to:

• claims,
• utilization review assistance,
• medical and pharmacy services, and
• the various networks to use in your program.

Our Customer Claims Associates don’t just answer questions. We empower them to serve as advocates who promote healthy choices and help members identify appropriate cost-savings options.

To learn more about GBS services,
request a proposal or watch this short video.
Posted 9:00 AM  View Comments

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